Revitalizing Doctor's Office IT: S1 Technology's Game-Changing Solutions
- reece6550
- Mar 7, 2023
- 1 min read
Updated: Feb 28, 2024
This doctor's office had many physicians with a large number of nurses and support staff. Before we onboarded them, they were constantly fighting with a broken EMR system due to server issues. They were constantly missing email correspondence because of mismanagement of the exchange server and had a data breach scare just a month before partnering with S1 Technology.
Once we onboarded them we:
Reduced physician annual unproductive hours by 60%
Reduced ticket response time from 49 hours to 3 minutes.
Reduced ticket resolution time from 6 days to 22 minutes
Improved operational maturity level from 2.1 to 4.6 in one year
Reduced overall IT spend by $4k per year providing better support
Improved IT customer satisfaction from 41% to 99%
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S1 Technology is a Managed Service Provider (MSP) that provides a security-first approach to a full range of managed IT services and support for small to mid-sized businesses.