This doctors office had many physicians with a large number of nurses and support staff. Before we onboarded them, they were constantly fighting with broken a broken EMR system due to server issues. They were constantly missing email correspondence because of mismanagement of the exchange server and had a data breach scare just a month before partnering with S1 Technology.
Once we onboarded them we:
Reduced physician annual unproductive hours by 60%
Reduced ticket response time from 49 hours to 3 minutes.
Reduced ticket resolution time from 6 days to 22 minutes
Improved operational maturity level from 2.1 to 4.6 in one year
Reduced overall IT spend by $4k per year providing better support
Improved IT customer satisfaction from 41% to 99%