At S1 Technology, our primary thing that we do is REDUCE THE NUMBER of issues that a business has because it’s a lot more expensive for you to deal with an issue than it is for us as the provider to deal with an issue. That's what we're designed to do. So our first thing is to reduce issues so that it allows us to be really good at handling issues with care, compassion, kindness, and with speed when an issue occurs.
Louisiana Managed IT Services
A lot of businesses start to look for a new technology provider because their current provider isn’t doing it fast enough, well-enough, or there's a consistent problem where they're at a point that they need to make a change. But really, when talking to an IT provider, instead of asking about how fast an MSP closes tickets or what's their SLA you should question their approach to proactive support.