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Enhancing IT Resilience in a Critical Environment: S1 Technology's Impact in an Alaskan Hospital

This is a business where uptime really matters. There are literally lives at stake. We were brought in due to many factors - one of which was a ransomware incident that occurred a few months prior. When we onboarded this facility, we noticed a lot of deferred maintenance and "tech debt" that had built up from the previous IT company over the years. Our first course of action was to build a strong foundation and culture of security to prevent another cyber incident. From there, we started to deploy tools and processes to ensure that the physicians and nurses were fully supported and had optimal IT uptime to do their jobs.


How S1 Technology helped an Alaskan Hospital Facility

  • Business hit with ransomware months before onboarding

  • Physicians, nurses, and scientists would constantly complain about IT and the lack of support felt

  • IT environment failed a recent HIPAA audit - > rectified outstanding technical and policy demerits from audit

  • Average IT support ticket volume increased because "S1 actually answers the phone when we call now."

  • Built hyper-converged infrastructure to support imaging and EMR applications 10xing speed and efficiency

  • Saved $25k a year in MPLS fees by moving to an SD-WAN environment


 

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S1 Technology is a Managed Service Provider (MSP) that provides a security-first approach to a full range of managed IT services and support for small to mid-sized businesses.



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