This is a business where uptime really matters. There are literally lives at stake. We were brought in due to many factors - one of which was a ransomware incident that occurred a few months prior. When we onboarded this facility, we noticed a lot of deferred maintenance and "tech debt" that had built up from the previous IT company over the years. Our first course of action was to build a strong foundation and culture of security to prevent another cyber incident. From there, we started to deploy tools and processes to ensure that the physicians and nurses were fully supported and had optimal IT uptime to do their jobs.
Business hit with ransomware months before onboarding
Physicians, nurses, and scientists would constantly complain about IT and the lack of support felt
IT environment failed a recent HIPAA audit - > rectified outstanding technical and policy demerits from audit
Average IT support ticket volume increased because "S1 actually answers the phone when we call now."
Built hyper-converged infrastructure to support imaging and EMR applications 10xing speed and efficiency
Saved $25k a year in MPLS fees by moving to an SD-WAN environment